From one complaint to better service for everyone
A catalog of services, beneficiary journeys and pain points, multichannel voice of the beneficiary, tickets and complaints within SLA, a knowledge center, root-cause analysis and service recovery, and improvement whose impact is measured on the journey and the KPI.
From scattered work to a connected flow
Today
- The complaint gets closed, but its cause remains
- Surveys with no link to a journey or an action
- Improvements with no measured impact on beneficiaries
MA Paseer CX
- Individual replies disconnected from fixing the organizational root cause
- Each failing cause is linked to a control in GRC and an action in Performance
- The impact of every change, measured on the journey and the KPI
Everything beneficiary experience needs, in one place
Product capabilities as defined in the specification, built on Shared Core services rather than parallel copies of them.
What a standalone tool can’t calculate
Because Paseer CX runs on the same enterprise graph as the rest of the suite.
Beneficiary response commitments with an owner, a due date and closing evidence
No commitment falls between departments
Where the wait was longest, between which two roles, in which service type
Where our services break down, and why
Will the satisfaction KPI reach its target at the current rate?
An early warning, not a rear-view mirror
Integrates with the rest of the suite without duplication
Records stay in their own product, and products exchange reference IDs and events through the Shared Core.
Who it’s for
Built on the Shared Core
Identity, single sign-on and delegation, one organizational structure, Hijri and Gregorian calendars, periods and period close, an audit log, and a dedicated database per organization.
Security and trustSee Beneficiary Experience on your data
A demo tailored to your sector on the interactive prototype, with an onboarding or migration plan from Paseer 4.7.