Complaint and deadline register

Every complaint has a receipt time, response due date, resolution due date, and reasons for pausing the clock where policy allows, with complaints separated from inquiries and requests, automatic escalation before a breach, and a complete record of beneficiary rights and decisions. Compliant with ISO 10002. CX-DATA-002 ENT-CX-014..017 CX-REQ-001 NFR-REQ-003